We want you to love your purchase. Because our products are handcrafted in small batches and intended for personal use, we’ve designed our policy to be fair, safe, and transparent.
Returns
Due to the nature of skincare products, we do not accept returns on opened or used items. This helps us maintain the highest standards of hygiene and safety.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll gladly make it right with a replacement or refund.
Refunds
Refunds are available for:
- Damaged or defective items
- Incorrect items sent
Once approved, refunds will be issued to your original payment method within 5–10 business days.
Exchanges
We do not offer direct exchanges. If there’s an issue with your order, reach out and we’ll work with you on a solution.
Allergies & Sensitivities
Please review ingredient lists carefully before purchasing. We are not responsible for reactions due to known or unknown sensitivities, but we’re happy to answer questions before you buy.
Cancellations
Orders may be canceled within 12 hours of purchase, unless already shipped. After 6 hours, your order may already be in production or shipped.
Contact Us
If you have any concerns, reach out at:
flo-marketing-mn@outlook.com